Director, Gaming Works
Paul has been actively involved in ITSM for more than 30 years in the roles of managing consultant, Service development manager and as ITIL developer. Paul was co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the ITIL advisory group for ITIL Version 3, as well as the architect team for ITIL Practitioner.
Paul is co-director and co-owner of GamingWorks, the company that developed the internationally renowned ‘Apollo 13 – an ITSM case experience’ ITSM simulation game as well as The phoenix project (DevOps simulation) and MarsLander (ITIL4 simulation). He was also co-and developer of the ‘ABC of ICT’ (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and business simulation workshops with delegates representing more than 5000 organizations world-wide.
Paul will be leading two workshops at FUSION19:
Digital disruption is sweeping through the Industry. Changing business models and spawning a host of new or amended best practices to help us transform ITSM capabilities. ITIL4 is one such new development. ITIL4 has come about to answer the criticism that ITIL is too slow, not fit for purpose in the age of agile and DevOps ways of working. But ITIL4 represents a significant mindset and behavior change for the majority of organizations. In this dynamic business simulation delegates play the mission control teams of the MarsLander mission. The Mission Director is already suspicious of ‘ITSM’ – feeling it is more a barrier than an enabler. Come to this simulation and demonstrate YOU can translate ITIL4 theory practice …if you dare, or simply come to learn some of the core concepts of ITIL4. At the end of the session we will capture concrete actions YOU can take back to YOUR organization. Digital disruption IS a fact. Failure is NOT an option!
The Phoenix workshop
DevOps. The latest hot topic in the IT world. Promising faster, more frequent, higher quality software releases. However many initiatives struggle to succeed. Often there is confusion about what DevOps is. Isn’t it just another word for Agile? Isn’t it all about tooling and Continual deployment pipelines? Isn’t it about collaboration? One thing It will require more than simply sending staff through DevOps certification and investing in the latest automation tools. It represents a significant cultural and behavioral change throughout the whole end-to-end value chain, from business to development to operations. So how can you help bridge the gap between Dev and Ops? And between the Business & IT? How can you get them all to understand what it means to them and ensure commitment? The phoenix project business simulation is a dynamic, highly interactive workshop which can be played with people from the end-to-end value stream or with ‘DevOps teams’. In this session we will explore challenges YOU recognize, reveal how DevOps principles and practices can help and capture concrete actions to take away!