Content Focus & Agenda

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Monday, October 7, 2019
Time
Agenda Item
8:30 AM-
4:00 PM
Agile Foundations: A Crash Course in All things Agile

Salon C

  • Patrick von Schlag

    President, Deep Creek Center

8:30 AM-
12:00 PM
MarsLander Workshop

Salon A

  • Paul Wilkinson

    Director, Gaming Works
MarsLander Workshop

Salon B

  • John Custy

    Gaming Works

12:00 PM-
7:00 PM
Registration

12:00 PM-
1:00 PM
Lunch

1:00 PM-
4:00 PM
The Phoenix Project Workshop

Salon A

  • Paul Wilkinson

    Director, Gaming Works
The Phoenix Project Workshop

Salon B

  • John Custy

    Gaming Works

4:30 PM-
5:15 PM
itSMF USA Annual General Meeting

Salon H


5:30 PM-
7:00 PM
Networking Reception (sponsored by Aptris)

Mardi Gras Ballroom


7:00 PM-
9:00 PM
BRMConnect Networking (non-hosted)

Sheraton Hotel Pelican Bar (across the street from Marriott)


Tuesday, October 8, 2019
Time
Agenda Item
7:00 AM-
6:00 PM
Registration

7:30 AM-
8:30 AM
Breakfast

7:30 AM-
8:15 AM
Breakfast Briefing: ITAM: The Forgotten Starting Point

Salon C

  • Jeremy Boerger

    Boerger Consulting, LLC
Breakfast Briefing: Better Books, Better Breakfast, Better You!

Salon B

  • Angelica King

    Director of Service Support, UNFI
  • Kirk Weisler

    Chief Morale Officer, Team Dynamics
Breakfast Briefing: Digital Transformation part 1: Understanding the Modern Landscape

Salon A

  • Steven Horvath


8:30 AM-
10:00 AM
Opening General Session and Keynote Presentation

Madri Gras Ballroom

  • Manley Feinberg

    Founder, VerticalLessons

10:00 AM-
10:15 AM
Beverage Break

10:15 AM-
11:15 AM
10 Steps to Build Your ITSM Organization Model: For Digital Transformation Excellence

Salon A

  • Randy Steinberg

Transformation for Dummies

Salon B

  • Paul Wilkinson

    Director, Gaming Works
A well written Project Charters minimizes confusion!

Salon C

  • Thorsten Manthey

    Tata Consultancy Services

11:30 AM-
12:30 PM
Journey to the Center of Excellence: Exploring the Role, Purpose and Structure of Centers of Excellence and Offices

Salon A

  • Michael Cardinal

Building Your Leadership Toolbox

Salon B

  • Angelica King

    Director of Service Support, UNFI
Beyond the Customer Satisfaction Survey: Measuring the Whole Customer Experience

Salon C

  • Rae Ann Bruno


12:30 PM-
1:30 PM
Lunch in Exhibit Hall

1:45 PM-
2:45 PM
Discover your Uniqueness, Increase your Value: Lessons from "The V*A*L*U*E Formula"

Salon A

  • Ken Wendle

    Edify ITSM
SAFE and ITIL - Friend or Foe?

Salon B

  • Barry Corless

    Global Knowledge
DevOps and Agile - Break Down Silos and Build C.A.M.P.S

Salon C

  • Sean Davis


2:45 PM-
3:00 PM
Beverage Break

3:00 PM-
5:00 PM
Governance: How ITIL 4 enables allocation of IT resources to the business's highest priorities

Salon A

  • Greg Wheeler

Value Stream Mapping

Salon B

  • Patrick von Schlag

    President, Deep Creek Center
Why Isn’t Constructive Conflict in Your Leadership Toolbox?

Salon C

  • Andy Atencio

    Summit County Government
Navigating the ISO/IEC 19770-1:2017 Trustworthy Data Requirements

Salon F

  • Jeremy Boerger

    Boerger Consulting, LLC
The Toyota Flow System: Complexity Thinking, Distributed Leadership, and Team Science.

Salon G

  • Brian Rivera

  • David Northcutt


5:00 PM-
6:30 PM
Networking Dinner (sponsored by PeopleCert/Axelos)

Mardi Gras Ballroom


Wednesday, October 9, 2019
Time
Agenda Item
7:00 AM-
12:00 PM
Registration

7:30 AM-
8:30 AM
Breakfast

7:30 AM-
8:15 AM
Breakfast Briefing: Why Lean isn’t enough. The need for Lean and Agility with a Customer First Focus. Lessons from Toyota.

Salon A

  • Brian Rivera

  • David Northcutt

Breakfast Briefing: Digital Transformation part 2: Using Roadmapping to Achieve Success

Salon B

  • Steven Horvath

Breakfast Briefing: Bird of a Feather- Higher Education

Salon C

  • Scott Rose


8:30 AM-
9:45 AM
Keynote Presentation: Aahhh, The RE-Freshing Leader: ReFresh, ReFuel, and Re-Engage with the Power of ‘RE’
  • Kirk Weisler

    Chief Morale Officer, Team Dynamics

9:45 AM-
10:00 AM
Beverage Break

10:00 AM-
3:45 PM
ITIL 4 MP Transition Certification Training

Salon F


10:00 AM-
11:00 AM
How DevOps is a Game-Changer?

Salon A

  • Raj Kanuparthi

House of Cards

Salon B

  • Doug Rabold

Practical Problem Management - Experience From the Front Line

Salon C

  • Bob Rice

    Silver Creek Solutions LLC

11:15 AM-
12:15 PM
STORY WARRIOR

Salon A

  • Kirk Weisler

    Chief Morale Officer, Team Dynamics
Change Management controls are evolutionary: Delivering better outcomes to our business across all technologies

Salon B

  • Scott Dubois

Cybersecurity is increasingly critical for project managers

Salon C

  • Dave Hatter


12:30 PM-
1:30 PM
Lunch in Exhibit Hall

1:45 PM-
2:45 PM
Out of the Woods  -  Great American’s Path to ITSM Maturity  -  A Case Study

Salon A

  • Jeff Eckerle

    Service Management Specialist, Great American Insurance
How ITIL, DevOps, and Lean support and drive today's Digital / Agile Organization

Salon B

  • Erika Flora

    Beyond20
Neocor - A Blockchain Solution to SAM Problems

Salon C

  • Jeremy Boerger

    Boerger Consulting, LLC

2:45 PM-
3:00 PM
Beverage Break

3:00 PM-
4:00 PM
Keep your CMDB Alive, Well and Fit

Salon B

  • Peter Beasley

How to map your approach to your clients using the Competing Values Framework.

Salon A

  • Kevin Harger Jones

    ITSM / OCM Architect, TEKsystems Global Services

Thursday, October 10, 2019
Time
Agenda Item
7:30 AM-
9:00 AM
Breakfast

9:00 AM-
5:00 PM
ITIL 4 Foundation Certification Training

Salon A

  • Barry Corless

    Global Knowledge
ITIL 4 MP Transition Certification Training

Salon B

  • Brad Utterback

    PassionIT Group,

FUSION19 TRACKS

IT Maturity - Whether you have a high functioning organization or are wondering how to "get a grip" on day-to-day activities, this track will offer topics for you. Everyone can improve! The expert speakers in this track will share their experiences, and will help you to better understand how to mature your organization based on current best practices and how to mature your current best practices to align with ITIL® 4.  

DevOps, LEAN and Agile - Organizations can suffer from best practice ‘fatigue’ and the thought of introducing another seems impossible. This track focuses on the fundamental principles and practical application of DevOps, LEAN and Agile. Focus is on the critical information you will need to combine various frameworks strategically to maximize the business results for your organization. You may be closer to implementing these best practices than you think!  

People and Culture – Organizational Change does not happen without the permission of the people impacted. This track addresses a variety of concepts that impact the success of projects through the thoughtful and purposeful engagement, management of people and culture through change and relationship management.  

Operational Excellence - Many organizations feel that they are just struggling to keep operations afloat while at the same time they are being asked to “build the boat". This track will provide thoughtful and experienced insight into day-to-day operational excellence principles that must be considered part of "the boat,” yet can be achieved while ensuring that operations are not interrupted and moving from reactive to proactive service management.  

Radical new technologies and techniques - The world changes at a fast pace. Business leaders are inundated with buzzwords and concepts that they expect IT leadership to understand and implement. This track will help you understand these technologies and techniques and how to drive strategic decisions and align innovative IT strategies with the business.