Moises Capetillo is a Continual Service Improvement, Problem Management, and Innovation Engineer Service Manager at Sandia Corporation a Honeywell International Inc. Moises' accomplishments include strengthening relationships with IT partners and developing a strong focus for revolutionary innovation as well as ways to improve existing services within the organization. He is using his experience to help transform the organization. He hopes that his presentation will bring to the forefront all the different aspects of IT to bring about this change.