Richard has over 20 years of professional experience, including 12 years in the areas of network and support desk management and systems administration, and 3 years' experience supporting government clients at SolarWinds.

Richard has extensive technical knowledge and has been a SolarWinds user since 2012. His business experience includes data center management, IT support desk operations, and customer relations. Richard has excellent problem-solving and leadership skills to deliver both technical and business solutions. He has effectively managed and mentored cross-functional teams and has successfully managed and deployed complex IT projects within budget and on schedule.